Once all parties have signed, QuicklySign automatically generates the final document and delivers it via email. In some cases, a formatting issue may prevent the document from generating correctly, leaving it stuck in a processing state.
Requirements
Available on all accounts, including Trial and paid plans.
Document pack must be completed by all parties (Please view audit trail online to confirm)
Instructions
Open the document in question by clicking on it from your document list.
Scroll down to the audit trail and ensure the document has been “Completed” by all parties and "Status marked as Complete" is visible in the logs.
Copy the URL from the address bar at the top of your browser.
Send the copied URL to the Solutions team via the in-app chat or at [email protected] so the team can investigate and repair the document.
Visual: Copy URL and send to Solutions Team
Expected Outcome
In most cases, the document can be repaired by the Solutions team once the URL has been received. You will be notified once the final document is available for download and delivery has been resolved.
FAQs
Why is my document stuck on "Generating" if all parties have signed?
A formatting issue within the document may have prevented the final version from being generated correctly. This is not related to the signing process itself and can typically be repaired by the Solutions team.
Will I still receive the final document via email once it has been repaired?
Yes, once the document has been repaired, the finalised copy will be made available for download. Please confirm with the Solutions team whether email redelivery is required.
Can I prevent this from happening in future?
In most cases this is caused by complex document formatting. Printing to PDF on known faulty documents before uploading (preferably using Adobe or Microsoft Print to PDF) can help reduce formatting issues that may affect document generation.
I can see signatures on screen but the document is not available yet.
Open the document on QuicklySign and scroll down to the audit trail. Check that all parties show as Completed and that a "Status marked as Complete" entry appears. If this entry is missing, ask the last signer to re-access the document and ensure they click the Submit button to finalise the signing process.
Contact Support
Should you require any further assistance with this, please contact our Solutions team at [email protected]